Wie entsteht eine Antwort in SenseDrive?

SenseDrive durchsucht den aufbereiteten Bestand aus Ihren Quellsystemen, führt die passenden Passagen zusammen und formuliert daraus die Antwort. Jede Aussage wird mit der Fundstelle verknüpft, aus der sie stammt. Die Suche ist auf die Berechtigungen der fragenden Person begrenzt.

Was ist eine Fundstelle?

Eine Fundstelle ist die Quellenangabe zu einer einzelnen Aussage in der Antwort. Sie verweist auf die Passage im Quellsystem und lässt sich von dort aus öffnen. Dadurch bleibt eine Antwort von SenseDrive nachvollziehbar, auch wenn sie weitergegeben wird.

Was passiert, wenn zwei Dokumente unterschiedliche Angaben enthalten?

SenseDrive weist auf den Widerspruch hin und nennt die Fundstellen beider Seiten. Die Entscheidung, welche Unterlage gilt, treffen die zuständigen Teams in Ihrem Unternehmen.

Was bedeutet eine geprüfte Antwort?

Geprüft bedeutet, dass die Antwort durch die angebundenen Quellen belegt ist und jeder Verweis auf eine gespeicherte Stelle zeigt. Die fachliche Freigabe und Pflege der Quelldokumente bleibt bei den zuständigen Teams in Ihrem Unternehmen.

Was passiert, wenn die Quellen eine Frage nicht beantworten?

Dann gibt SenseDrive keine inhaltliche Antwort und weist auf die fehlende Informationsgrundlage hin. So ist im Alltag erkennbar, welche Fragen der dokumentierte Bestand noch nicht trägt.

Worin unterscheidet sich SenseDrive von einer Volltextsuche?

Eine Volltextsuche findet Dateien, in denen ein Begriff vorkommt. SenseDrive beantwortet die Frage und nennt die Passagen, auf denen die Antwort beruht, auch über mehrere Systeme und Dateiformate hinweg.

How a source-verified answer is created

SenseDrive reads your company’s connected sources and answers technical questions from them. Every statement is linked to a source that can be opened in the source system. If the information isn’t sufficient for the question, the platform gives no substantive answer.

THE PATH TO THE ANSWER

From question to source

Ask

You phrase the question in natural language. You don’t need to know beforehand which system holds the answer.

Search

SenseDrive searches the content it has prepared from your systems, within the limits of your access permissions.

Combine

Information from technical documentation, inspection specifications and documented resolutions from previous tickets is combined into one answer.

Phrase

A language model phrases the answer from the passages it found.

Cite

Every statement carries its source. One click opens the original passage in the source system.

What SenseDrive checks

SenseDrive checks whether an answer is supported by the connected sources. Technical approval and maintenance of the source documents remain with the responsible teams.

Symbole, die die Funktionen von Sensedrive darstellen

SenseDrive checks

Is the statement supported by a stored passage?

Does the source point to a passage that exists?

Is the person asking allowed to see the source?

What stays with you

Ensuring the technical accuracy of the source documents

How current the documents are and their approval status

The decision when information conflicts

What makes an answer traceable

The source is the exact reference for each individual statement, pointing to the relevant section rather than the whole document. An answer can be passed on to a colleague, to quality assurance or to a customer.

When the information isn’t sufficient

If the available sources aren’t sufficient, SenseDrive gives no substantive answer and instead states clearly that the information is missing. This shows which information is still missing from the connected sources.

When documents contradict each other

If two documents contain different information, SenseDrive points this out and shows the sources on both sides. The responsible teams decide which document applies.

How SenseDrive differs from full-text search

Full-text search returns files in which a term appears. SenseDrive answers the question and names the passages the answer is based on. This also applies when the passages are spread across several systems or sit in a PDF, an Excel spreadsheet or a scanned document.

What SenseDrive answers from

Various data systems with common data formats can be connected, including PDF, CSV and Excel, as well as images and scanned documents from which text is extracted, plus widely used databases and documentation systems such as Confluence, Jira and code repositories. Further source systems can be connected depending on the use case and available interfaces.

Questions and answers

What is a source reference?

A source reference is the citation for an individual statement in the answer. It points to the passage in the source system and opens it with one click. This keeps a SenseDrive answer traceable even when it’s passed on.

What happens if two documents contain different information?

SenseDrive points this out and shows the sources on both sides. The responsible teams in your company decide which document applies. The platform doesn’t make that decision itself.

How does SenseDrive differ from full-text search?

Full-text search finds files in which a term appears. SenseDrive answers the question and names the passages the answer is based on, even across multiple systems and file formats.

What does “source-verified answer” mean?

Source-verified means the answer is supported by the connected sources and every reference points to a stored passage. Technical approval and maintenance of the source documents remain with the responsible teams in your company.

What happens if the sources don’t answer a question?

Then SenseDrive gives no substantive answer and points out that the information is missing. This shows which information is still missing from the connected sources.

What SenseDrive answers from

Currently connected: Confluence, Jira, code repositories and files, including PDF, CSV and Excel, as well as images from which text is extracted. Further source systems can be connected as part of the customer project.

Schedule a demo

Termin buchen

Vielen Dank! Ihre Einsendung ist bei uns eingegangen!

Hoppla! Beim Absenden des Formulars ist ein Fehler aufgetreten.